Enterprise · CRM & Sales Analysis

GrafolitCRM

A regional CRM and analysis platform covering clients, suppliers, pricing, claims, and reporting.

Project context

GrafolitCRM supports client and supplier operations across multiple European markets with claims workflows, planning tools, analytics views, and exportable reporting.

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Technology stack

ASP.NETDevExpressC#SQL ServerBootstrap 5Entity Framework

Case narrative

From constraint to shipped system

01 — Challenge

The problem we walked into

The business needed deeper commercial visibility across clients, suppliers, pricing, and claims without forcing teams into spreadsheets and fragmented desktop workflows.

02 — Solution

What we designed and shipped

We delivered an enterprise CRM with structured analysis views, export workflows, and commercial controls tuned to the company's regional operations.

03 — Outcome

What changed after launch

The product gave commercial teams one operational workspace for client management and analysis across several countries.

Measurable impact

Results after delivery

108

ASPX pages

User roles

Country operations

Analysis views

Decisions

What we chose, and what we ruled out

The calls that shaped this build, including the options we turned down. Most case studies publish only the half that worked.

We chose

Ruled out

Why that call

We chose

DevExpress grids as the primary interface

Ruled out

Hand-built tables and chart components

Why that call

The teams were leaving the system for spreadsheets. Matching Excel-grade filtering, sorting and export inside the product was what kept the work in one place.

We chose

PDF and Excel export as a first-class output

Ruled out

Reporting that only exists inside the application

Why that call

The analysis gets sent to suppliers and colleagues who will never have a login. An export that formats properly is part of the workflow, not a convenience.

We chose

One database across all markets

Ruled out

A per-country instance for each market

Why that call

Pricing, claims and supplier terms are only useful when they can be compared across markets. Splitting the data would have split the analysis with it.

Scope

Highlights & deliverables

Core highlights

Client and supplier planning flows
Claims and recovery pricing processes
Exportable PDF and Excel analysis outputs
Multi-market enterprise reporting

Deliverables

CRM workflows
Analysis dashboards
Export tooling
Role governance

Next step

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